Ordering / Payments

How to Pay

Your purchase will be processed by New England Imaging Distribution, LLC. (NEID). NEID is the official distributor of HEDLER products in the USA. Your Shipping documents and receipt will reflect this NEID information.

Payment Methods

PayPal Payments
You may choose to pay using your PayPal account.  If you do not have a PayPal account, you can set up an account at the PayPal website. Through PayPal, you may pay with a credit card, debit card or a connected back account.
Please note that your order will be shipped to your PayPal address.  Be sure that you have selected or entered the correct delivery address.

Paying with Credit card/Bankcard
We accept all Visa, MasterCard, American Express and Discover cards.

Choose your shipping address or create a new one.
•    Choose Credit or Debit Card payment.
•    Enter and check your Card Details.
•    Click 'Pay' and your payment will be processed. Any update of the order will be sent to your email inbox.

NOTE: Credit cards can only be tried 5 times per hour, if you have made many failed attempts, your credit card will be locked for one hour. NEID never saves your card number and detail information.

In the event that a product is not in stock at the time of the order, you will be notified by email.  Your payment information will not be processed until such time that the item ships.

Transactions under Review
Very few transactions will need to be reviewed. It will be done in 1 business day. You will be notified via email of any updates.

Why was my Credit Card Payment Declined?

The most common credit card issue is incorrect card details, if you have checked the card details are correct the following issues may raise.

•    Do not honor by your card issuing bank.
•    Insufficient funds in your card.
•    Card has expired or a new card has not been activated.
•    System section time-out.
•    Stolen or lost card.

If you have an issue with your card payment, please contact your issuing institution, as NEID will not have access to specific information regarding your account.

Should you have any further questions regarding your HEDLER order, please contact sales@NEIDLLC.com.

NEID does not offer any Cash on Delivery options. All orders must be fully paid prior to shipping.